Legal
Terms of Service
Last Updated: September 2026
Agreement to Terms
These Terms of Service ("Terms") govern your access to and use of the NextLevel Systems website and any services provided by NextLevel Automations LLC, doing business as NextLevel Systems ("we," "our," or "us").
By using this website or engaging us for services, you agree to these Terms. If you do not agree, do not use the site or our services.
About This Website
This site is informational. Descriptions of our services, case studies, and results are provided for general information and do not constitute an offer, a guarantee of outcome, or professional advice. Nothing on this site creates a client relationship by itself.
Engagements and Statements of Work
Work we perform is governed by a separate written agreement, such as a proposal, statement of work, or master services agreement (each, an "Engagement Agreement"), which sets out scope, deliverables, timeline, fees, and any service levels.
If an Engagement Agreement conflicts with these Terms, the Engagement Agreement controls for that engagement.
Fees and Payment
Fees, payment schedule, and expenses are as set out in the applicable Engagement Agreement. Unless stated otherwise there, invoices are due on the terms stated on the invoice, and we may suspend work on materially overdue accounts after notice.
Client Responsibilities
- Provide timely access to the systems, accounts, and information the work requires
- Ensure you have the right to grant us that access
- Provide accurate information and timely decisions and approvals
- Maintain your own licences and subscriptions for third-party services
- Comply with the terms of any third-party platform used in the engagement
Delays caused by outstanding access, information, or approvals may affect timeline and cost.
Intellectual Property
The content of this website, including text, graphics, logos, and layout, is owned by us or our licensors and is protected by intellectual property law. You may not reproduce or redistribute it without permission.
Ownership of deliverables produced in an engagement is determined by the Engagement Agreement. Unless it states otherwise, custom deliverables transfer to the client on full payment.
We retain ownership of our pre-existing materials, tools, libraries, templates, and general know-how, including anything developed before or independently of the engagement. Where those are embedded in a deliverable, the client receives a perpetual, non-exclusive licence to use them as part of that deliverable.
Third-Party Services
Solutions we build commonly depend on third-party platforms and services, including automation tools, cloud hosting, CRM platforms, and AI model providers. Those are controlled by their providers and governed by their own terms and pricing. We are not responsible for their availability, changes, performance, or acts and omissions, though we will work with you in good faith when a provider changes something that affects your system.
Confidentiality
Each party may receive confidential information from the other. Each agrees to use it only for the purposes of the engagement, to protect it with reasonable care, and not to disclose it to third parties except to personnel and subcontractors who need it and are bound by comparable obligations. This does not apply to information that is public through no fault of the recipient, already known, independently developed, or required to be disclosed by law.
Acceptable Use
You agree not to use this site to violate any law, infringe anyone's rights, attempt unauthorised access, interfere with the operation of the site, or scrape or harvest data other than as permitted by our published crawler directives.
Warranties and Disclaimers
We warrant that services will be performed in a professional and workmanlike manner consistent with generally accepted industry practice.
Except as expressly stated in these Terms or an Engagement Agreement, this website and our services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that this site will be uninterrupted or error-free.
Limitation of Liability
To the maximum extent permitted by law, we are not liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business interruption, arising from your use of this site or our services, even if advised of the possibility.
Our total aggregate liability arising out of or relating to an engagement is limited to the amounts paid by the client to us for that engagement in the twelve months preceding the claim. Some jurisdictions do not allow certain limitations, so parts of this section may not apply to you.
Indemnification
You agree to indemnify and hold us harmless from claims, damages, and reasonable expenses arising from your breach of these Terms, your misuse of our services, or your violation of law or the rights of a third party.
Term and Termination
These Terms apply while you use this site. Termination of an engagement is governed by the Engagement Agreement. On termination, the client remains responsible for fees for work performed, and each party returns or destroys the other's confidential information on request. Provisions that by their nature should survive, including intellectual property, confidentiality, disclaimers, limitation of liability, and indemnification, survive termination.
Governing Law
These Terms are governed by the laws of the State of New York, without regard to its conflict of law rules, and the parties submit to the exclusive jurisdiction of the state and federal courts located in New York.
Changes to These Terms
We may update these Terms from time to time. Changes take effect when posted with a new "Last Updated" date. Continued use of the site after that constitutes acceptance.