Privacy Policy

Introduction

NextLevel Automations LLC, doing business as NextLevel Systems ("we," "our," or "us"), builds custom automation, system integration, software, and AI solutions for businesses. This Privacy Policy explains how we collect, use, disclose, and protect information both through this website and in the course of the engagements we deliver for our clients.

By using this website or engaging us for services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Information You Provide

When you contact us, request a call, or submit a form on this site, we collect the information you choose to give us. This typically includes your name, email address, phone number, company name, and whatever you tell us about the problem you want solved.

Scheduling and Booking Data

Our booking and intake flows are powered by GoHighLevel. When you book a call, information you submit is processed by that platform on our behalf, subject to its own security and privacy commitments.

Client Engagement Data

To build and operate systems for a client, we are often granted access to that client's business systems, accounts, and data. This can include customer records, transaction and payment data, documents, email and messaging content, credentials, and API keys. We access this information solely to perform the agreed work.

For this category of data the client is the controller and we act as a service provider or processor on the client's instructions. We do not sell it, use it to train models for other clients, or use it for any purpose other than delivering and supporting the engagement. Where a client requires a separate data processing agreement, the terms of that agreement govern.

Usage Information

We collect standard technical information when you visit this site, including IP address, browser type, device type, referring pages, and the pages you view.

Cookies and Tracking

We use cookies and similar technologies for site functionality and analytics, including Google Tag Manager and the analytics services configured through it, and a third-party review widget. Most browsers let you refuse or delete cookies; the site remains usable if you do.

How We Use Your Information

• To respond to your enquiry and schedule and conduct calls
• To scope, quote, deliver, support, and maintain engagements
• To send administrative messages about work in progress
• To send marketing communications where you have opted in
• To operate, secure, and improve this website
• To comply with legal obligations and enforce our agreements

How We Share Your Information

We do not sell your personal information. We share it only as described here.

Infrastructure and Service Providers

We use third parties to host this site, run analytics, manage scheduling and CRM, and send email. They may process information on our behalf and are bound to use it only to provide those services.

Engagement Sub-Processors

Systems we build for a client typically run on third-party infrastructure and services, such as cloud hosting, automation platforms, database providers, and AI model providers. Which ones apply is determined by the architecture agreed with the client, and those are identified in the engagement documentation.

Legal Requirements

We may disclose information if required by law, subpoena, or other legal process, or where we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers

If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction. We will give notice before your information becomes subject to a different privacy policy.

Data Retention

We keep enquiry and contact information for as long as needed to respond and for our legitimate business records. Client engagement data is retained for the duration of the engagement and for the period agreed with the client afterwards, then deleted or returned on request, except where we are required to keep it by law.

Data Security

We use reasonable administrative, technical, and physical safeguards to protect information, including access controls, encryption in transit, and credential management. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

• Access and portability. You may request a copy of the personal information we hold about you.
• Correction. You may ask us to correct information that is inaccurate or incomplete.
• Deletion. You may ask us to delete your personal information, subject to legal and contractual retention requirements.
• Marketing preferences. You may opt out of marketing email at any time using the unsubscribe link or by contacting us.

If you are an end customer of one of our clients, direct your request to that client; we will support them in responding.

California Privacy Rights

California residents may request disclosure of the categories and specific pieces of personal information collected, request deletion, and opt out of any sale or sharing of personal information. We do not sell personal information. You will not be discriminated against for exercising these rights.

International Visitors

We operate in the United States and information is processed there. If you access this site from outside the United States, you consent to that transfer and processing.

Children's Privacy

Our services are intended for businesses. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided us information, contact us and we will delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by a new "Last Updated" date, and where appropriate we will notify you directly.

Contact Us

Questions about this Privacy Policy or how we handle information:

legal@nextlevelautomations.com

See also our Terms of Service.